Professional Summary
Former trauma nurse turned operations strategist; bringing calm, clarity, and structure to fast-paced and high-growth environments. Known for translating frontline coordination skills into scalable internal systems, enabling teams to move faster and with less friction. Experienced in automation, cross-functional onboarding, and internal knowledge infrastructure for early-stage companies. Now targeting RevOps, Enablement, or Internal Operations roles.
Skills
Systems & Tools
Workflow & Ops
Mindsets & Strengths
Collaboration & Communication
Professional Experience
Director of Operations
Nov 2020 - Present
Team Merchant | Chicago, IL
Team Merchant is a fractional enablement and RevOps partner for early-stage B2B companies. The team transparently supports GTM revenue operations and systems build-outs for client payment systems.
- Created a new revenue stream by designing and implementing a time-billing system in QuickBooks Online for complicated consulting projects with 15% increase in revenue.
- Reduced onboarding time by 90% for an international non-profit client by architecting a full-cycle modular and adaptable automation to replace a fully manual process.
- Integrated eight platforms (website, donations channel, gift shop, bar/restaurant, payment processor, CRM and e-mail campaign service) via a combination of JS, Pipedream and Zapier. Automated 80 manual steps to scale 900 new merchant accounts in 2.5 years.
- Improved customer experience by automating client handoff details between sales and implementations by architecting the internal HubSpot ecosystem for 90,000 objects.
- Created custom objects, properties, workflows and established sales funnel logic to discover two key stages of funnel leakage and improve throughput by 20%.
- Planned and executed a full data migration to a centralized, permission-based cloud environment for a large regional non-profit with 15,000 past and present member contacts. Managed data integrity and integration from across 20+ different incompatible systems and services into a single multifunctional member management program to consolidate 9 unnecessary merchant accounts, centralized reporting, improve fundraising communication, donations, reporting and management saving the non-profit $10,000/year.
ANN & ROBERT H. LURIE CHILDREN'S HOSPITAL
Feb 2015 - Nov 2020
Top-10 ranked, internationally recognized pediatric medical center based in Chicago.
Critical Care Flight Nurse, Team Lead | Sept 2018 - Nov 2020
As team lead, directed all clinical decision-making and treatment for a specialized critical care pediatric helicopter flight team, holding ultimate responsibility for patient outcomes and crew resource management in high-pressure and rapidly changing environments.
Critical Care Resource Team Nurse | Feb 2017 - Sept 2018
Designated flexible ICU float nurse for all inpatient ICUs (NICU Level IV (highest), PICU, CCU (#1 in the country), Vascular Access Team) to provide supplemental staffing based on the needs of that shift. Full time position that would change units daily or multiple times per shift to meet changing hospital needs. Delivered precise, fast-paced care in collaboration with cross-functional medical teams.
Pediatric Emergency Room Nurse | Feb 2015 - Feb 2017
Level 1 (highest) Trauma Center ER seeing 60,000 patients per year. Delivered precise, fast-paced care in collaboration with cross-functional medical teams. Led onboarding and training for new clinical staff, establishing and enforcing departmental best practices to ensure rapid and effective integration. Known for calm leadership in crisis situations and deep trust-building with families and medical peers.
Technical Projects
Self-Hosted Operations & Automation Platform
(GitHub)An ongoing personal project to build and maintain a suite of containerized services on a home server, focused on network management, security, and workflow automation.
- Technologies: Docker, Docker Compose, Nginx, Cloudflare (DNS & Tunnels), UFW, Linux (Ubuntu), Git, Python (Flask).
- Architected a modular, multi-service environment using Docker Compose and persistent, shared networks for inter-container communication.
- Deployed a network-wide DNS-based ad-blocker using a `macvlan` Pi-hole container, improving network performance and security for all connected devices.
- Developed and deployed a custom Python automation bot that integrates with the Google Calendar API, securely exposed via a Cloudflare Tunnel to accept real-time webhooks.
- Implemented system-wide monitoring for all services using a self-hosted Uptime Kuma instance to ensure reliability and uptime.
Education
Bachelor of Science in Nursing (BSN) | Wayne State University, 2011
Bachelor of Science in Fire Science | Madonna University, 2008
Professional Development
- Introduction to Security Engineering | TryHackMe.com, In Process
- Python Basics | Tryhackme.com 2025
- SQL Fundamentals | Tryhackme.com 2025
- Google Analytics for Beginners | 2021
- ZapConnect Conference | 2020-2025
- Continuous self-study in workflow automation, systems design, and internal ops enablement.